Last Updated: June 2026

At Staminexa.com, customer satisfaction is important to us. If you experience any issues with your order, our support team will work with you to find an appropriate resolution.

Eligibility for Refunds

Refund requests may be considered in situations including:

• Confirmed lost shipments
• Incorrect products received
• Orders that cannot be delivered due to carrier issues
• Other exceptional circumstances approved by our support team

Reporting Delivery Issues

If your order has not been delivered within the expected timeframe, please contact our customer support team with your order details.

We will first investigate the shipment with the carrier. If the issue cannot be resolved, we may offer either a replacement shipment or a refund, depending on the circumstances.

Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Please allow up to 14 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be available for orders affected by incorrect shipping information provided by the customer, refused deliveries, or circumstances outside our reasonable control.

Contact Information

Staminexa.com
Email: info@staminexa.com
Phone: +1 917-795-8152
Website: https://staminexa.com